Due to a technical issue on our platform, we're facing an ongoing several hour delay in generating PAR/SDR report files scheduled beginning September 24, 2024. The root cause of this issue stems from a previously communicated migration to a new version of report generation. This issue only impacts merchant accounts in which the country code is flagged as BR (Brazilian merchant accounts). Our engineering teams are actively engaged and working toward resolution. We expect the PAR/SDR report generation delay to last until mid-next week, after we’ve completed rolling out a patch to resolve the issue. We will send additional updates as we have more information to share. In the meantime, you can follow updates through our status page (https://status.adyen.com). For questions, reach out to your Adyen point of contact or visit help.adyen.com/contact.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 27, 2024 - 15:00 UTC
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Investigating - We are experiencing SMS delivery delays when sending messages to Lliad Italia Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep 30, 2024 - 01:30 PDT
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PAR and SDR Report generation delay for BR merchants on September 24, 2024
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